Return Policy

RETURN POLICY

Please note that we do not accept returns.

If there is a defect or an incorrectly supplied product, Synergy Wellness will exchange the item for another item of the same type and value. If we are unable to replace the item, a refund will be paid into the customer's chosen bank account

ADDITIONAL TERMS

This policy is subject to applicable South African consumer protection laws.

Nothing in this policy limits your rights in relation to defective goods as provided for under applicable law.

Claims for defective or incorrectly supplied products must be reported within a reasonable time after delivery, together with proof of purchase.

We reserve the right to inspect and verify any alleged defect or incorrect supply before approving an exchange or refund.

Refunds, where applicable, will be processed within a reasonable time after approval.

IMPORTANT NOTICE

We do not accept returns for products that are not defective or incorrectly supplied.

Exchanges are limited to the same type and value of product, subject to availability.

Where replacement is not possible, a refund will be processed.

REFUND LIMITATION (IMPORTANT)

If you are not an existing store or an existing patient of Synergy Wellness, you will only be entitled to a 50% refund, and your order will not be fulfilled or delivered.

This provision is subject to applicable South African consumer protection laws.